Where can my order be shipped?
Orders can be shipped to the continental United States (US 48).

How often does it need to be used?
The recommended routine is 10 minutes a day, 3 times each week – total 30 minutes per week. Review the instruction manual and workout guide for more options.

Are there programs available for beginners?
Yes, there are programs for beginners, intermediate, and advanced users.

What is the length of the power cord?
The power cord length is 70 inches (1.8m).

What length are the resistance bands?
Model ETF012C bands are 80CM , ETF012C-Smart bands are 70CM, and model PFE-1912-S bands are 90cm. Replacement bands are 90cm.

Can I use the PowerFit Elite while pregnant?
It is not recommended to be used during pregnancy.

Can I use PowerFit Elite after a recent surgery?
If you have any known health concerns or recently had surgery, It is recommended that you consult your doctor or physician first before using the unit.

Is PowerFit Elite similar to a treadmill?
No, it is not. Vibration is a gentle workout that is easy on the joints. Unlike the treadmill, you don’t do any walking. You simply stand and/or perform simple exercises on a movable, vibrating platform. This causes your muscles to contract while using your own body weight.

How long are the resistance bands?
– Model ETF012C: bands measure 31.5 inches (80cm)
– Model ETF012C-Smart: bands measure 27.5 inches (70cm)
– Model PFE-1912-S: bands measure 35.5 inches (90cm)
– Replacement bands measure 35.5 inches (90cm)

What kind of fuse does PowerFit Elite use?
The correct fuse type is 250V, 3.15A, model F3.15AL.

I chose the 30-Day Trial Offer. When will I be billed?
You will be billed 30 days after the date of shipment. The 30-day trial period begins when your item is shipped.

Can the remote control affect my TV?
Yes, the PowerFit Elite remote control may cause channels to change on your TV or stereo. Take care not to point the remote at your TV cable control box or stereo.

PowerLegs by PowerFit is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5172 or email customercare@trendmakersinc.com for any additional questions. Pack the product carefully and include in the package a note with:

1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for the return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
PowerLegs by PowerFit
Tristar Products
400 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5172. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Trend Makers is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at customercare@trendmakersinc.com and we will respond as soon as possible. Emails will be answered during business hours from 9 a.m. – 8 p.m. Monday- Friday.

Help yourself!

Trend Makers has opened a new website just for you – our customer.
www.trendmakerscares.com

You can quickly check order status, billing information, how to use your product, fun recipes and even see special offers. Click on the link above and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for how to videos and product hints and tips.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number: 973-287-5186

To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com