Where can my order be shipped?
Orders can be shipped to the continental United States (US 48).

How often does it need to be used?
The recommended routine is 10 minutes a day, 3 times each week – total 30 minutes per week. Review the instruction manual and workout guide for more options.

Are there programs available for beginners?
Yes, there are programs for beginners, intermediate, and advanced users.

What is the length of the power cord?
The power cord length is 70 inches (1.8m).

What length are the resistance bands?
Model ETF012C bands are 80CM , ETF012C-Smart bands are 70CM, and model PFE-1912-S bands are 90cm. Replacement bands are 90cm.

Can I use the PowerFit Elite while pregnant?
It is not recommended to be used during pregnancy.

Can I use PowerFit Elite after a recent surgery?
If you have any known health concerns or recently had surgery, It is recommended that you consult your doctor or physician first before using the unit.

Is PowerFit Elite similar to a treadmill?
No, it is not. Vibration is a gentle workout that is easy on the joints. Unlike the treadmill, you don’t do any walking. You simply stand and/or perform simple exercises on a movable, vibrating platform. This causes your muscles to contract while using your own body weight.

How long are the resistance bands?
– Model ETF012C: bands measure 31.5 inches (80cm)
– Model ETF012C-Smart: bands measure 27.5 inches (70cm)
– Model PFE-1912-S: bands measure 35.5 inches (90cm)
– Replacement bands measure 35.5 inches (90cm)

What kind of fuse does PowerFit Elite use?
The correct fuse type is 250V, 3.15A, model F3.15AL.

I chose the 30-Day Trial Offer. When will I be billed?
You will be billed 30 days after the date of shipment. The 30-day trial period begins when your item is shipped.

Can the remote control affect my TV?
Yes, the PowerFit Elite remote control may cause channels to change on your TV or stereo. Take care not to point the remote at your TV cable control box or stereo.

Trend Makers is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to customercare@trendmakersinc.com and we will respond as soon as possible. Emails will be answered during business hours from 9 a.m. – 8 p.m. Monday- Friday.

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You can quickly check order status, billing information, how to use your product, fun recipes and even see special offers. Click on the link above and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for how to videos and product hints and tips.

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Customer Service Hours:
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Saturday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number: 973-287-5186

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